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terms and conditions

Health and Medical Conditions

Procedures within the grooming environment can be stressful for some dogs, especially for senior, young, overweight dogs or those with medical concerns. The process may expose unknown medical conditions or aggravate a current one during or after the groom. In the best interest of your pet this agreement will give Woof Love Dog Grooming permission to seek emergency veterinary treatment if we deem it necessary for whatever reason. We will do our best to contact you first, before taking your pet for treatment, however this may not always be feasible. Unless we are deemed to be negligent all medical expenses are the responsibility of the owner. By agreeing to these Terms and Conditions you are expressly agreeing to the following disclaimer:

Elderly, Infirm, Overweight or Young Dogs Disclaimer

A full groom can take in-excess of 2 hours (depending on breed and amount of work required for the groom) and is physically demanding as well as stressful for some pets. Whilst Woof Love Dog Grooming make every effort to provide additional support to elderly/infirm/overweight and young dogs we cannot guarantee that your dog will be able to adequately support themselves for the duration of the groom which may result in serious health risks. There is also an increased risk of other injuries such as cuts and grazes. Woof Love Dog Grooming reserve the right to stop the grooming process at anytime with payment in full being due on collection of your dog.


By using our services, owners confirm that their dog is up to date with their annual vaccinations against Canine Distemper, Infectious Canine Hepatitis, Leptospirosis, and Canine Parvovirus. An unvaccinated dog may put itself and others at risk. Woof Love Dog Grooming takes no responsibility for any dog that may contract any of the aforementioned diseases.

Woof Love Dog Grooming may ask for proof of vaccination and veterinary information which must be provided.

Fleas & Ticks

Woof Love Dog Grooming is proud to be a tick/flea free environment. If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 48 hours notice must be provided to avoid a cancelation charge. We recommend that you contact your veterinary surgeon to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do additional disinfection of our premises and equipment. An additional £10 will be charged to your bill.  

We will not be held responsible for any infection caused by the tick(s) or removal of tick(s), or any other ectoparasites on your pet.

Coat Condition

Woof Love Dog Grooming practice humanity over vanity. If we are presented with a neglected coat and believe, in our professional opinion, it is kinder to remove the coat than it is to de-mat due to the matting being too tight/close to the skin and covering a large percentage of the body (de-matting is to brush out the matting/knots/tangles) this will be done in accordance with The Animal Welfare Act 2006. Whilst we will make every effort to identify this as part of the pre-groom consultation and coat assessment there may be occasions where the degree of matting cannot be fully identified until we commence the groom.

In this event we will make every effort to contact you however if this is not possible we will, in our professional opinion, do what we believe is in the best interest of the welfare of the dog. By agreeing to these Terms and Conditions you are expressly agreeing to the following De-Matting disclaimer:

De-Matting Disclaimer

Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. We will only attempt to de-matt 5% of a dog – which equates to about 50p sized mat behind each ear, same size in the armpits and perhaps one or two in the groin or tail area. We have assessed your dog’s coat and found it to be matted, therefore it needs to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. Will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits to our salon and will certainly involve daily grooming at home. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasional reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation is not restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price.

The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet.

Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting.

Behavioural Charges


Owners have the obligation to inform Woof Love Dog Grooming of any known aggressive behaviour traits their pet may have to other animals or humans. Specifically, the owner must inform Woof Love Dog Grooming if they have been advised by pervious groomer(s) of any of the aforementioned behaviours.

Nervous/Anxious Dogs

Although Woof Love Dog Grooming caters to dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability.

Behavioural charges will be decided by Woof Love Dog Grooming depending on the severity of the behaviour and the time, skill, and equipment required to groom the dog. If your dog should bite you agree to be responsible for all related medical bills, loss of earnings and equipment damage. We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the salon. In the event any of these behaviours present during the groom the session may stopped at anytime and the full fee incurred.

Please toilet your dog before attending their appointment. Fouling in the salon may result in additional charges.

Time Keeping

Woof Love Dog Grooming works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care. We expect to admit you at your given appointment time, if you are early we may not be able to grant immediate access and would ask that you wait until your allocated time. Likewise, if you are more than 15 minutes late we will may have to refuse your groom on welfare grounds as rushing the groom may lead to unnecessary stress and possible injury. A fee equal to the cost of the groom will be incurred. 

You are given 20-30 minutes from the time of the 'ready for collection' text is sent out (unless you live further away or for other reasons at the sole discretion between Woof Love Dog Grooming and the pet owner prior to the appointment), for you to collect your pet.

If you are more than 15 minutes late after the allocated time collecting your dog, a late collection charge will be incurred.


Any prices provided are an estimate only. Additional charges may be incurred due to:

• Overweight dogs or oversized for the breed

• Unkept/neglected coats

• Aggressive, senior, nervous or timid dogs that require additional handling

• Fleas and/or ticks

• Dogs that require additional handling for whatever reason

Cancellations/No Shows/Missed Appointments

We require 48 hours notice for cancelled appointments or the full grooming charge will apply and must be paid in full before re-booking.

No Shows/Missed Appointments will incur a 100% full grooming charge, to be paid in full before re-booking. 

If you cancel within 24 hours of your appointment a 50% full grooming charge will incur, to be paid in full before re-booking.


Woof Love Dog Grooming are unable to groom pregnant or in season bitches and will not provide services for any dogs noted under the Dangerous Dogs Act. 

Should your bitch be in season during the time of a pre-booked appointment, 48 hours notice must be provided to avoid the cancellation charge noted above.

Hold Harmless Agreement

By using our services you agree to hold Woof Love Dog Grooming, its owners, employees and directors harmless from any damage, loss, or claim arising from any condition of the dog, either known or unknown to us. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases. It is further understood this clause applies to any and all dogs groomed.

GDPR Statement

In order for us to provide the requested services, we are required to obtain and store a limited amount of your personal information. Such information will be stored in accordance with all relevant legislation, will never be shared with any 3rd parties or organisations and will only be used for the purposes of providing the requested or related services. You have the right to request and review any of your personal information. Please make any requests to


Joanna At Woof Love Dog Grooming

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